To start off, we want to check a couple of simple things outside of Google Play that might be affecting its performance. ( Please note: We have separate articles for when you're getting a specific Google Play Store error code or a "Google Play authentication is required" error) If your problem repeats, then it's time to get to work. It seems obvious, but this can be a quick solution to many issues. If you suspect the problem is on the user end, you'll first want to restart your phone. If a lot of users are reporting a similar problem, then chances are it's on Google's side, and you'll need to wait for them to fix it. Check the Play Store status on a service like downdetector, for example. First of all, you'll want to make sure the problem is on your end and not a wider problem with Google.
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